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| Shipping and Returns |
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| Returns |
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Return Policy
Every item we sell is carefully inspected before it is
shipped. If merchandise is shipped incorrectly, defective or damaged upon
receipt please contact us immediately after your package arrives for a return
authorization number. All claims MUST be made within 3 days of receipt of
order. Shipping charges will not be refunded. Returned products must be in
absolutely new and unused condition for refund. All returns must be approved in
advance by emailing [email protected].
Refused packages will not automatically be considered a merchandise return, and
no credit to customers charge card will be issued. Our strict quality control
policy prohibits us from reselling returned halogen or xenon light bulbs. As a
result, we can not accept returns on these products. All sales on these items are
final. Bulbs with manufacturer defects will gladly be exchanged. Re-sending a refused package will require an
additional shipping fee. All custom made or manufactured products such as retrofits of any kind can not be returned as they are made specifically for each customer. Returned merchandise may be subject to a 20% restocking
fee at the discretion of MotiveMods.
Due to PayPal's new refund policies, we reserve the right to recoup our losses on returns according to the following PayPal fee structures:
- US transactions: $0.30 + 2.9% of the original purchase price.
- International: Fixed fee* + 4.4% of original purchase price.
* in accordance with the PayPal guidelines: https://paypal.com/en/webapps/mpp/paypal-fees |
| Shipping |
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Shipping Information
Shipping prices are calculated based on
shipping weight and current provider rates. All domestic shipments include Signature Confirmation, which allows
online verification of delivery date and time.
All orders require 24-48 hours
processing time before shipping. MotiveMods does not guarantee
same day shipping although in most cases we ship on the same day the order is placed.
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